Refund Policy

Effective Date: 10 November 2025

1. RETURN ELIGIBILITY

All products are custom-made tints and are generally non-returnable.

Returns are only accepted if there is a confirmed sizing or manufacturing mistake by Tintify.

All return requests are subject to review and approval.

2. RETURN PERIOD

Customers must submit any return or refund request within 7 days of receiving the order.

Requests made after this period may not be eligible for review.

3. REFUND METHOD

Approved refunds will be processed to the original payment method.

Tintify will initiate the refund within 2–3 business days, while bank processing time may vary depending on the financial institution.

4. REQUIRED DOCUMENTATION

To process any return or refund request, customers must provide:

  • Proof of payment
  • Order details
  • Original packaging (if applicable)
  • Clear explanation of the issue

5. RETURN SHIPPING COSTS

If the issue is confirmed as a Tintify error (sizing or production mistake), Tintify will cover the return shipping costs.

In all other cases, return shipping costs will be borne by the customer.

6. NON-RETURNABLE ITEMS

Due to the custom-made nature of our products:

  • All tints are non-returnable once produced or installed
  • Returns are only applicable in cases of verified Tintify error
  • Change of mind or incorrect selection by customer is not eligible for return

7. BUNDLE PACKAGES, PRICING STRUCTURE AND PARTIAL AVAILABILITY (IMPORTANT CLAUSE)

7.1 Bundle Pricing Model

All bundle packages (e.g., Full Car Packages) are offered as pre-designed promotional offers with discounted pricing.

Bundle pricing is:

  • A fixed package value for the complete selection
  • NOT a sum of individual item prices
  • Based on a complete system discount structure

Individual section pricing (Front / Sides / Rear / Back) applies only to non-bundle orders.

7.2 Pricing Separation Principle

It is important to understand that:

  • Bundle Pricing = Discounted Package Value
  • Individual Pricing = Separate Retail Section Pricing

These are two completely independent pricing systems.

Bundle pricing does not convert into or reflect individual item valuation.

7.3 Partial Unavailability / Stock Situations

If any item within a bundle is unavailable:

Customers will be offered the following options:

  • Option A: Wait for restock to complete the full bundle
  • Option B: Proceed with partial fulfillment and receive adjustment/refund

7.4 Refund Calculation Rule

In case of partial bundle fulfillment:

Refunds are calculated strictly based on:

  • The original bundle pricing structure
  • The internal discount allocation of the package
  • The remaining package value after adjustment

 Refunds are NOT calculated using individual standalone item prices
 Retail section pricing does NOT apply to bundle orders after purchase

7.5 Key Principle

A bundle order is a fixed promotional agreement.

Once a bundle is purchased:

  • The discount is locked to the full package
  • The order does not convert into individual pricing at any stage
  • Any adjustment is handled within the bundle pricing system only

8. GOVERNING LAW

This policy is governed by the laws of Bahrain.

9. CONTACT US

For any refund or return inquiries, please contact us.