Refund and Return Policy

Effective Date: 10 November 2025

At Tintify, our removable automotive tints are custom-made according to the customer's selected vehicle and specifications. We aim to ensure that every order is prepared and supplied according to the agreed vehicle, shade, and product specifications.

This policy explains Tintify's procedures regarding returns, refunds, replacements, sizing issues, product defects, physical damage, and product-related complaints.

1. Custom Made Products

Tintify removable tints are custom-made specifically for the customer's selected vehicle.

Because these products are custom-made, returns due to a change of mind, change of preference, incorrect customer selection, or no longer wanting the product are generally not accepted once the product has been custom-cut or prepared specifically for the customer's vehicle, where permitted by applicable law.

This does not affect any consumer rights or remedies that cannot legally be excluded under applicable Bahrain law.

2. Sizing and Vehicle Fit

Tintify takes reasonable care to prepare products according to the vehicle information and specifications provided or confirmed by the customer.

If the customer believes that the product has been incorrectly sized or does not correspond to the vehicle for which it was ordered, the customer should contact Tintify promptly after receiving or installing the product.

Tintify may request photographs or videos showing the product and its fit on the vehicle to assist in resolving the issue.

Where an incorrect size or preparation error is confirmed to have been caused by Tintify, Tintify will provide the applicable remedy in accordance with applicable Bahrain law and the circumstances of the case.

3. Defective or Non Conforming Products

If a product has a manufacturing defect, malfunction, or does not conform to the agreed specifications or intended purpose, the customer should contact Tintify after discovering the issue.

Where a defect or non-conformity is established, Tintify will provide the applicable remedy required under Bahrain consumer-protection requirements, which may include replacement, repair where applicable, or refund.

Where applicable law requires a remedy for a confirmed defective or non-conforming product, the remedy will be provided without additional cost to the customer.

4. First Use Condition Recording

Each Tintify tint panel is supplied with protective film on both sides to protect the product before use.

Before installing or using each tint panel for the first time, the customer is required to record a clear video of the panel immediately after removing the protective film and before installation or use.

The video should clearly show:

• The entire tint panel after the protective film has been removed;

• The condition of the exposed surface;

• All edges and relevant areas of the panel; and

• Any visible scratch, mark, crack, defect, or other issue before installation or use.

The purpose of this recording is to document the condition of the product immediately before installation or use.

This documentation is important because, once the product has been installed or used, it may not be possible to determine whether subsequently reported physical damage was present before installation or occurred during installation, removal, cleaning, storage, or use.

If the customer does not provide the required first-use video or other sufficient evidence showing the condition of the product before installation or use, Tintify may be unable to determine when or how a subsequently reported issue occurred. This may affect Tintify's ability to establish whether the issue was present before installation or resulted from subsequent handling or use.

The absence of a first-use video does not, by itself, waive or remove any consumer rights or remedies that cannot legally be excluded under applicable Bahrain law.

5. Scratches, Marks, Cracks and Physical Damage

Tintify removable tints are made from polycarbonate and are designed to be removed and reused. Proper handling, installation, removal, cleaning, and storage are important to maintain the condition of the product.

Where scratches, marks, cracks, or other physical damage are reported after installation or use, the customer may be required to provide the first-use video and other relevant evidence showing the condition of the product before installation or use.

Physical damage caused after the product has been supplied, including damage resulting from improper handling, installation, removal, cleaning, storage, contact with rough or dirty surfaces, sharp objects, abrasive materials, or other misuse, is not considered a manufacturing defect.

Where the available evidence indicates that physical damage occurred after installation or use and was not present before installation or use, the damage will not be treated as a pre-existing manufacturing defect.

Where sufficient evidence is unavailable to establish when the damage occurred, Tintify will assess the available information in accordance with applicable Bahrain law.

6. Existing Tint, Stickers, Films and Other Pre-Existing Materials

For the best installation and to avoid potential damage, Tintify recommends removing any existing window tint, tint stickers, films, decals, or other adhesive materials from the window before installing Tintify removable tint.

If the customer chooses to install or use Tintify removable tint while an existing tint, sticker, film, decal, or other adhesive material remains on the window, Tintify is not responsible for any peeling, tearing, lifting, discoloration, residue, or other damage to the existing material that may occur during or after the installation, removal, adjustment, or use of the Tintify product.

This provision does not exclude or limit any consumer rights or remedies that cannot legally be excluded under applicable Bahrain law.

7. Product Care and Handling

Customers should follow Tintify's product care and handling instructions.

To help maintain the condition of the product:

• Handle each tint panel carefully during installation and removal.

• Do not drag the exposed surface across rough or dirty surfaces.

• Do not place the exposed surface directly on the ground or abrasive surfaces.

• Avoid contact with sharp or abrasive objects.

• Keep the panels clean during removal.

• Store the panels safely in the recommended protective storage bag or packaging.

• Do not store panels in a manner that causes their exposed surfaces to rub against abrasive materials.

• Follow Tintify's recommended cleaning instructions.

Damage resulting from improper handling, cleaning, installation, removal, or storage may not constitute a manufacturing defect.

8. Return Period for Defective or Non-Conforming Products

Customers should contact Tintify as soon as possible after discovering a defect, malfunction, sizing issue, or other non-conformity.

Where applicable Bahrain consumer-protection law provides a specific period or remedy for defective or non-conforming products, that statutory right will apply.

Nothing in this policy is intended to shorten or remove any mandatory statutory period or remedy applicable to the customer.

9. Complaint and Evidence Requirements

To help Tintify process a complaint, the customer may be asked to provide:

• Order number or proof of purchase;

• Photographs of the affected product;

• Video showing the reported issue;

• First-use condition video, where applicable;

• Photographs or video showing the product installed on the vehicle, where relevant;

• Information regarding how the product was installed, removed, cleaned, and stored; and

• Any other information reasonably necessary to assess the complaint.

Where necessary, Tintify may request that the product be made available for inspection.

10. Return Shipping

Where a product is confirmed to be defective, non-conforming, or incorrectly prepared by Tintify, applicable return, replacement, or correction costs will be handled in accordance with applicable Bahrain consumer-protection requirements.

Where a return is requested solely because of a change of mind, customer preference, incorrect customer selection, or another reason not attributable to Tintify, Tintify may decline the return where permitted by applicable law.

11. Refunds

Where a refund is approved, Tintify will process the refund to the original payment method where reasonably possible.

Tintify will initiate an approved refund within 2–3 business days.

The time required for the refund to appear in the customer's account may vary depending on the customer's bank, card issuer, payment gateway, or other payment provider.

Tintify will not deduct payment-processing or transaction fees from a refund where such deduction would conflict with applicable Bahrain consumer-protection requirements.

12. Order Cancellation

Customers who wish to cancel an order should contact Tintify as soon as possible.

Once a custom-made product has been cut or prepared specifically for the customer's vehicle, cancellation may not be possible where permitted by applicable law.

If an order has not yet been prepared, Tintify may be able to cancel the order and process an applicable refund.

13. Proof of Purchase

Customers should retain their invoice, order confirmation, payment receipt, or other proof of purchase.

Proof of purchase may be requested when processing a return, refund, replacement, or product complaint.

14. Original Condition and Packaging

Where a return is accepted for a reason other than a confirmed defect or non-conformity, Tintify may require the product to be returned in its original condition and with its original packaging, where permitted by applicable law.

This requirement does not restrict any statutory rights relating to defective, malfunctioning, or non-conforming products.

15. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded or restricted under the laws and regulations applicable in the Kingdom of Bahrain.

If any provision of this policy conflicts with a mandatory requirement of Bahrain consumer-protection law, the applicable law will prevail.

16. Governing Law

This policy is governed by the applicable laws and regulations of the Kingdom of Bahrain.

17. Contact Us

For return, refund, replacement, sizing, fitting, or product-related complaints, please contact:
Email: Admin@tintifybh.com